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FAQs
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Office
9733 Topanga Canyon Blvd. Apt 310, Chatsworth CA 91311, US
Email us
service@cowsarofficial.com
Call us
Phone: +1 877 589 4502 8:00am-4:00pm EST Monday-Friday
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Frequently asked questions
Have questions? We’re here to help
The "ADD WATER" indicator is on when there is water in the tank
Program error. Please re-plug your ice maker
The water level is too low for the pump to carry water successfully. Please add water to MAX mark
The water pump is blocked. Please follow the instruction of REGULAR MAINTENANCE
The water pump is broken. Please contact our customer service@cowsarofficial.com
The water sensor is broken. It can be replaced, please contact our customer service@cowsarofficial.com
The “ICE FULL” indicator is on when there’s no ice in the basket
Program error. Please re-plug your ice maker
The detection sensor is blocked by ice or other matters. Please remove the obstruction
The detection sensor is broken. Please contact our customer service@cowsarofficial.com
No ice produced with normal ice making process
Refrigerant is leaked. Please contact our customer service@cowsarofficial.com
Refrigerant cooling system is blocked. Please contact our customer service@cowsarofficial.com
The ambient temperature is too high. The recommended room temperature range is 50℉-105℉
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